Norton Healthcare nursing and patient experience teams are taking a cue from the adage “two heads are better than one.” These groups are working together to assess staff competency using intentional rounding protocols.

According to Will Lanman, R.N., MSN, nurse manager, Norton Healthcare Institute for Nursing, this joint effort reflects a systemwide focus on creating great human interactions.

“Every day brings countless opportunities for beautiful experiences of caring and compassion,” Will said.

Intentional rounding is a structured process for front-line nurses to see patients at specified times. It often involves performing tasks on a regular schedule. The innovative team approach brings in-house educators to the process.

Constructive feedback is a hallmark of this program. Feedback can happen in real time, through supervisor follow-up, or via the online N Recognition of You platform.

Various methods are used to assess intentional rounding competency. Bedside evaluations and direct observation are typical for medical-surgical and critical care units. High-fidelity simulation mannequins and mock scenarios often are used in the Emergency and Surgery departments.